Privacy Policy
Effective Date: March 28, 2026
Poolme Africa (“we,” “our,” or “us”) operates the PoolMe platform, including our website and mobile applications (collectively, the “Platform”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
By accessing or using PoolMe, you agree to be bound by this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
a. Personal Information
- Full name
- Email address
- Phone number
- Profile photo
b. Identity Verification Information
- National ID
- Driving Licence (for drivers)
c. Usage Information
- IP address
- Device and browser information
- Pages visited and interactions
- Booking and ride history
d. Location Data
- Pickup and drop-off locations
- Real-time location (if enabled)
2. How We Use Your Information
- Provide, operate, and maintain the Platform
- Match drivers and passengers
- Facilitate ride coordination
- Improve user experience
- Ensure safety and prevent fraud
- Comply with legal requirements
3. Payments
Poolme Africa does not store or process your payment details directly. Payments are handled securely by authorized third-party providers.
4. Sharing Your Information
- With other users (limited ride-related info)
- With service providers and partners
- With legal authorities when required
We do not sell your personal data.
5. Data Security
We implement security measures to protect your data. However, no internet transmission is completely secure.
6. Your Rights
- Access and update your data
- Request data deletion
- Object to certain processing
Account Deletion
You can delete your account anytime. Your data will be permanently removed, except where legally required.
7. Cookies and Tracking
We use cookies to enhance functionality, analyze usage, and improve experience. You can control cookies via browser settings.
8. Third-Party Links
We are not responsible for third-party privacy practices.
9. Data Retention
We retain data only as long as necessary for services and legal compliance.
10. Children’s Privacy
Our platform is not intended for users under 18.
11. Changes to This Policy
We may update this policy anytime. Updates will be posted here.
12. Contact Us
Company: Poolme Africa
Email: contact@poolme.africa
Phone: +265 991 818 898
Address: Malawi, Lilongwe District